The Carlisle Small Animal Veterinary Clinic is operated by appointments in order to allow ample time for all patients to be examined/treated, and for performing necessary surgical procedures. In as much as we make every effort to maintain an efficient schedule, a telephone call is appreciated if an appointment can’t be kept. When an emergency arises or a severely ill patient needs treatment, it may be necessary to delay an appointment, but we will make every effort to see each patient in a timely manner and will be glad to assist you in rescheduling, should it be necessary.
Waiting Room Courtesy
Animals are often uneasy about meeting new people and entering new environments. When you bring your pet into the clinic, it is necessary that it be restrained, either with a collar and leash or in a pet carrier. Your pet and the others in the waiting area will appreciate your consideration. If you have forgotten your leash or carrier, please ask the receptionist to borrow one of our “loaners” before bringing your pet in. If you think that your pet may have a contagious disease, please call the office with the details before arriving. It may be necessary to have your pet remain outside until the staff is prepared to receive it.
Missed Appointment and Cancellation Policy
At Carlisle Small Animal Clinic, we work hard to ensure we can offer appointments for all clients. We confirm all appointments by text, email or phone call approximately 48 hours prior to the scheduled appointment.
We fully understand that things happen. If you will not be able to make your appointment, please contact our hospital as soon as possible to cancel or reschedule your appointment. We reserve the right to apply a $50 fee to your account if an appointment is cancelled within 24 hours of its scheduled time, is considered a "no-show" appointment, or you arrive 10 minutes or more after your scheduled appointment time. This fee would be payable prior to scheduling any future appointments.
Please understand this is simply to urge all clients to take true consideration of other pet owners and possible sick pets that might need urgent appointments.